Welcome To My World
Tuesday April 12th, 2016 with Kim Kilpatrick and Shelley Ann Morris
Keeping Ourselves Safe

Kim and Shelley welcome Valerie Collicott of WISE (Women's Initiatives for a Safe Environment). She will tell us how to keep ourselves safe, and offer lots of suggestions. www.wiseottawa.ca 613-230-6700 info@wiseottawa.ca ___________________________________________________________ The Ottawa Police Service in cooperation with the City of Ottawa’s Security and Emergency Management Branch is pleased to announce that Texting to 9-1-1 for the Deaf, Hard of Hearing and Speech Impaired Community (DHHSI) is now available in Ottawa. “In the past, members of the DHHSI Community have had to rely on a TTY system attached to their land lines at home to communicate with 9-1-1 operators,” said Insp. Paul Gallant, Ottawa Police Communications Centre. “This upgrade not only provides an additional mechanism for contacting 9-1-1 in an emergency but also allows the caller to contact 9-1-1 from anywhere cell phone services are available using their cell phone.” The first step for members of the DHHSI Community to take is to register their cell phones with their service provider in order to allow this functionality. For many providers, this is an online process. Once registered, the subscriber will have the ability to text their information to the 9-1-1 call taker in the event of an emergency. The process to contact the 9-1-1 Centre is not the same as a regular texting session. The registered caller dials 9-1-1 and the 9-1-1 call taker will be able to identify that the call is being made by a member of the DHHSI Community and will then be able to start a texting session with the caller. The 9-1-1 call taker will be able to hear background noise and provide verbal instructions to the caller, if they have an ability to hear in addition to texting. For individuals who are hearing impaired but can speak, they will be able to verbalize information and receive a response and instructions from the 9-1-1 call taker via text. The following tips are being offered when texting 9-1-1 in an emergency: • Do not text while driving • Be sure to include clear information as to your location and the nature of your emergency • Be prepared to answer questions and follow instructions from the 9-1-1 call taker • Text using simple language; do not use abbreviations and avoid using emoticons or emoji • Keep text messages brief and concise • Stay on the line until the call taker advises you that no further dialogue is required • Please keep in mind that texting does take longer than engaging in a conversation • Photos and videos cannot be sent to 9-1-1 at this time “Text to 9-1-1 is great news for the DHHSI community. This is an important service enhancement to our community’s 9-1-1 service,” said Pierre Poirier, Chief, Security and Emergency Management, City of Ottawa. Over the course of the last year, the necessary technological upgrades took place in order to make this functionality available to the DHHSI Community. 9-1-1 call takers have received the necessary training and operational procedures to support this added feature have been put in place. “This is a perfect example of how technology can be used to improve access to emergency services, and illustrates our commitment to meeting the accessibility needs of people with disabilities under the AODA legislation,” added Insp. Gallant. “We encourage all members of the DHHSI Community to register their cell phones and take advantage of this new feature.”